This policy applies to physical products purchased directly through Purely Vital Living (PVL). Orders placed with Amazon or another retailer through affiliate links follow that retailer’s shipping policies. Digital products do not require shipping.
Shipping Destinations
We currently offer shipping to eligible addresses in the United States, Germany, France, Italy, and Spain. Available destinations and shipping charges are shown at checkout. Other European destinations are not currently offered.
Order Processing
Our usual processing estimate is 1–3 business days after payment confirmation, excluding weekends and holidays. We will contact you if an issue affects processing.
Estimated Delivery
Products may ship directly from overseas suppliers. Use the delivery estimate shown on the product page when ordering. For our pink-and-black sleep mask pair, the supplier estimates checked were approximately 8–16 days in transit for selected US destinations, plus processing time. For Germany, the supplier estimate checked for the pink-and-black sleep mask pair was approximately 7–11 days in transit, plus processing time. For France, the estimate checked for Ain was approximately 7–10 days in transit, plus processing time; other addresses may vary. For Italy, the estimate checked for Abruzzo was approximately 8–13 days in transit, plus processing time; other addresses may vary. For Spain, the estimate checked for A Coruña was approximately 7–12 days in transit, plus processing time; other addresses may vary. Delivery estimates are not guarantees and can vary by address, carrier, customs clearance, and holidays.
Shipping Charges
Shipping charges, including any eligible free shipping, are displayed at checkout before you pay.
Tracking Your Order
When shipment tracking becomes available, we will email the tracking number and carrier link. Updates may take time to appear after a label is created. You can also check your PVL order status on our Track My Order page. A completed order status may indicate fulfillment and does not necessarily mean the parcel has been delivered.
Customs, Duties, and Taxes
Any import duties or charges not collected at checkout may be payable by the customer where applicable. Charges collected at checkout are shown in the order total. This policy does not override applicable consumer rights or PVL’s legal obligations.
Delays, Missing Parcels, or Address Issues
Check your shipping address before placing an order. If you need a correction, contact us promptly; changes may not be possible after dispatch. If the delivery estimate has passed, or tracking reports a problem, email contact@purelyvitalliving.com with your order number so we can investigate.