Purchases Covered by This Policy
This policy covers physical products purchased and paid for directly through Purely Vital Living (PVL). Purchases completed on Amazon, AliExpress, or another retailer through an affiliate link follow that retailer’s returns and refund policies. Digital products and services have separate terms.
Returns & Refunds
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In many cases, a replacement will be sent directly to you free of charge.
Return Authorization, Address & Shipping
You must contact PVL at contact@purelyvitalliving.com before sending any item back. Include your order number and reason for the return. Wait for written return authorization and the administrative return address and instructions before shipping your item. Do not send your purchase back to the manufacturer.
For authorized change-of-mind returns, customers must pay for trackable return shipping to the administrative address provided by PVL. For defective, damaged, or incorrect items, contact us first so we can arrange an appropriate remedy and explain any return shipping arrangements. Applicable consumer rights take precedence. Keep your shipping receipt and send the tracking number to our support team.
Return authorization allows you to send the item for inspection; it does not constitute refund approval. Refund eligibility is assessed after the returned item is received and inspected, subject to applicable consumer rights.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days of approval. Your bank or payment provider may take additional time to post the refund.
Orders That Have Not Arrived
If the delivery estimate has passed, contact us with your order number. We will investigate the tracking and supplier delivery status and explain the next steps.
Cancellations
Contact us as soon as possible to request cancellation. We will check whether fulfillment can be stopped. Once an order has shipped, cancellation may no longer be possible; a return request may be needed instead.
Your Rights
This policy does not limit rights that apply under applicable consumer law.